The notary completed the signing earlier than scheduled… and neither title nor the signing service even knew it had already happened Then title sent: •⁠ ⁠A new Closing Disclosure •⁠ ⁠A new ALTA We immediately called the notary to let her know the documents had changed… And her response was: “I already finished the signing and I can’t go back.” This is exactly why schedule changes should NEVER happen without notifying the signing service first Because things can change at any moment before signing. One unapproved time change turned into a bigger issue.

Hey NBG family 👋 I wanted to share something with you before anyone else. After months of work, I just launched the new website for my signing service: www.theclosingsigningservice.com I'm sharing it because I know many of you are building your own notary businesses and I get how it feels to sit down and think "how do I want the world to see me?" If you visit it, I'd love to hear your thoughts. What you liked, what caught your eye, what you'd do differently. And if any of you are stuck on your own website or branding, drop a comment below and let's figure it out together.

Everything seemed fine… until we reviewed the documents •⁠ ⁠⁠The witness was the signer’s granddaughter •⁠ ⁠The witness we paid for was not used •⁠ ⁠And we were not informed at all We only found out when we checked the docs When we followed up, the response was: “She insisted on signing” Let’s pause there… If we specifically provided and paid for a witness, and something changes, that needs to be communicated immediately Not after the fact Situations like this aren’t just about the document, they affect: Compliance and Trust A quick message before proceeding could have avoided all of this What would you have done in that moment? 👀

Client deletes docs and uploads a new set… ❌ Doesn’t notify anyone Notary downloads the original set, completes the signing… ❌ Never sees the updated documents Signing service also doesn’t catch the update… ❌ No one flags the change Now the question is: Who’s responsible here? 👀 👉 The client for not notifying? 👉 The notary for not double-checking before the appointment? 👉 The signing service for not catching the update? 👉 Or all of the above? This is one of those gray areas where communication (or lack of it) can cause real problems. Quick reminder: Before heading to a signing, it’s always a good habit to do a last-minute check for any updates or new documents. It can save you from a big headache later. 👉 What do YOU think? Who’s responsible in this situation? Let’s discuss 👇

We keep seeing the same issue come back: The document shows something like: “John Doe by Jane Doe, his attorney-in-fact” But then the signer either: 👉 Signs just their name 👉 Signs below the line 👉 Or doesn’t include the full format And that’s where the problem starts. The signature should actually look like: “John Doe by Jane’s signature, his attorney-in-fact” Not just Jane’s name… not under the line… but the full format as shown. It might seem like a small detail, but this is one of those things that can easily get documents rejected. Quick tip: Don’t assume the signer knows how to sign under POA, guide them through it every time. 👉 Have you ever had to correct a POA signature at the table? What did the signer do at first? 😅