Hi everyone, I want to share a personal story that I hope will be useful, especially to those who are new to agency services and Saas. I started my current company a year and a half ago, and my first package was "agency support". Basically, I was the support and onboarding person for bigger GHL agencies. I did pretty well in the first year, but that model was not scalable, and I decided to shift to the Saas model. After a few clients for "just the software" I obviously realised the effort to close a 297 was the same for a 2970 so I decided to shift to the SWAS model. At the beginning of this year I closed my first client for this new package. Being the people pleaser I am, I accepted to charge WAY less than necessary. I closed him for 897, including software, DFY funnels and automations, lead generations, and campaigns. Yes, you can say this was wrong. But I told myself "this is the first, then I will raise with the next". Long story short, the next never came, and I ended up going back to agency support to pay the bills because this client's work affected me so much mentally and physically that I lost all the motivation and drive. He started with being enthusiast about my work, until he went broke (for reasons not related to me) and started complaining about results. He threatened to leave and asked for a downgrade option. I said sure, the downgrade is possible. Let me know what you decide. Results were clear and measured, so he said "Yes, it's just me, I have to be honest, I am going through financial issues, I love working with you, and I don't want to leave actually. Please design a 3 months plan to move forward". We never agreed on lowering the retainer. Today is the day I need to provide the 3-month plan. Last night, he was charged the usual amount. This morning, I woke up with an email saying "our retainer is now 600, as we discussed in the last call. Can you please refund the additional 300?" We never agreed on that, and our calls are all recorded. Plus I have everything written down.