Hey Facilitators! Last week @Rebecca Courtney hosted a special facilitation-themed live training, and it was PURE VALUE. Hundreds of people from all over the world tuned in to learn about: - The crucial role facilitation plays in driving success for your team in 2023. - The secrets to fixing broken collaboration and unlocking true team synergy. - The seven core facilitation skills. - How you can get a special, limited-time discount on our new program, Facilitation Fundamentals. My favorite part of the training was Rebecca discussing the Diamond of Participatory Decision Making (watch that part in the preview). When I first learned about this group process coined by Sam Kaner, it seriously blew my mind... I finally fully understood why we need Facilitators (and why Facilitators should unapologetically be charging top dollar for their invaluable services 💰💰💰💰💰💰💰) You can unlock the complete training here if you want to learn more. What's your take on the Diamond of Participatory Decision Making? Do you think it can transform the way teams collaborate and make decisions?
Who would like to meet somewhere in the Netherlands in the spring? I think it would be nice to meet up with anyone who would like to chat and exchange experiences with a group of people. Let me know in the comments and I'll post a poll with some options for a day and location 🤓.
Have you seen this pop by in LinkedIn? Great example of how the power of ChatGPT can enhance our job as workshoppers. Love how she experimented with Jake's Laundry Services use case 🤣 Link: https://www.linkedin.com/feed/update/urn:li:activity:7024708634223767552/
During one of my team building programs, a very exciting participant wasn't satisfied about the result and she argued loudly and aggressively demanding extra points for her team, and this is the moment for us as facilitators to show our strength and wisdom, it was very tough moments for me, how to handle it, because if I let it go it ll ruin the whole program, I changed the debriefing around that point and linked it with the objectives of the game and involved her at the discussion along the way several times, later I had a conversation with the manager who were attending, she told me that I was watching and waiting for you to handle it :) - Have you eve faced a vert tough participant or similar situation ? - How you handled the situation, or what tools you used?
First thing I say to new trainers and facilitators: "There are no difficult people, only people we don't know how to deal with yet." The mindset shift can help from going from resistance/annoyance, to curiosity/interest. This person has a positive intention somewhere (and they maybe very poor in externalising it 😅). Find the positive intention, where is their behavior coming from. Stay calm and genuinely ask "What makes you say that?" or another open question to probe deeper.