Been working with a med spa owner for the past few weeks and the numbers were rough. Around 8 to 12 appointments per week just not showing up. No warning, no cancellation, nothing. By the time the team realised the slot was gone, it was too late to fill it. The frustrating part was nobody on the team was doing anything wrong. They were just too busy to chase every client manually. Phones, walk-ins, admin — reminders were always the last priority. So we built a simple automation that runs every morning at 9 AM. It pulls the day's appointments from Google Calendar, generates a personalised reminder for each client using AI, and sends it via both email and SMS through Twilio. Every reminder gets logged to a Google Sheet automatically. No manual work. No one has to remember. It just runs. The no-show rate dropped significantly within the first month. More importantly, clients who could not make it were actually rescheduling instead of just disappearing — because the reminder gave them a direct link to do it in seconds. I put together a full video breaking down exactly how the system works, step by step — the logic, the tools, and why it works better than a standard reminder plugin. If you run a med spa or work with one, it might be worth 15 minutes of your time. https://youtu.be/inW-ovdruSU