Hi Climbers, Here’s what’s live and ready for you this week: Official Google Sheets Integration – You can now automatically import contacts directly from your spreadsheets into Climbo, without relying on third-party tools. This makes setting up campaigns and managing customer lists much faster and easier. New Compliant Review Link – We’ve updated the review link experience to fully align with the latest Google policies. Customers can now easily leave a public review or private feedback, keeping the flow optimized for conversion while staying 100% compliant. Agency Mode is now fully accessible from your branded domain. No CNAME setup required! Simply add /admin to your platform domain to access it, for example: https://app.yourdomain.com/admin. This gives your team a seamless, white-label experience. MCP Updates Incoming – The Climbo MCP (Model Context Protocol) is in development and will be released next week, enabling advanced AI integrations and external agent interactions. We’re excited about these improvements and can’t wait to see how you use them. Keep the feedback coming! Climbo Team 🫡

Hello everyone, I hope you are all well. I wanted to ask if anyone knows where I can find documentation or videos on how to use the platform as a whitelabel owner? Thank you.

Hey Climbers, Over the last few days, there has been a lot of discussion around Google’s review policies, especially around review gating, employee mentions, incentives, QR codes, and how review requests should be handled. We have reviewed the policy carefully, and we want to make sure Climbo continues to help businesses collect genuine customer feedback in the safest and most compliant way possible. Google’s policy is very clear on a few key points: “Contributions to Google Maps should reflect a genuine experience at a place or business.” Google also states that merchants must not: “Discourage or prohibit negative reviews, or selectively solicit positive reviews from customers.” And when soliciting reviews, merchants should not: “Require or pressure users to leave ratings or write reviews while on the premises, nor should they request that specific content be included.” This includes: “Merchants requesting that staff solicit reviews that include specific content, including content that identifies a staff member.” At the same time, Google also clearly says that merchants are allowed to: “Solicit or encourage the posting of content that does represent a genuine experience, without offering incentives to do so or attempting to influence the rating or the contents of the review.” So the goal is not to stop collecting reviews. The goal is to collect reviews in the right way: neutral, genuine, non-selective, and without incentives or pressure. Here is what we are changing. 1. Review Gating: Removing Sentiment-Based Filters We are removing review filtering based on sentiment. This means we will no longer support flows where the customer is first asked to choose a rating, stars, thumbs up/down, smiley face, or any other sentiment indicator, and then receives a different experience based on that response. For example, this type of flow is no longer considered safe: Happy customer → sent to Google Unhappy customer → sent to private feedback form That can be interpreted as selectively soliciting positive reviews and discouraging negative reviews.

The most critical changes for April 2026 include: - Employee Name Solicitation Prohibited: Reviews should no longer contain or solicit specific staff or employee names. - "Review Gating" Ban: You cannot specifically ask only happy customers for reviews while directing unhappy ones to a private feedback form. This is considered manipulation. - Incentive Restrictions: Offering incentives, including employee-level bonuses specifically for receiving 5-star reviews, can trigger review removal. - No "Review Templates": Pushing a specific script or template for customers to follow is prohibited. - School Review Disabling: As of late April 2025 (continuing into 2026), Google has disabled reviews for general education institutions (K-12 schools), removing existing ratings to protect against misleading content. Key Takeaways for Businesses: - Avoid on-site review prompts: Do not ask for reviews while the customer is on the premises, as this can be flagged as forced or incentivized. - Automated Deletions: AI is actively filtering reviews that break these rules, resulting in sudden drops in review counts. - Focus on Organic Content: Encourage, "Share your genuine experience," rather than asking for specific keywords or names.

Hi Climbers, this week we’re focused on closing the loop on Client Mode, by building one of the most requested features on the roadmap: LLMs Ranking Analytics, inside the Visibility section. The goal is to allow your clients to track their visibility in answers generated by LLMs for local prompts like: “Suggest me the best [category] in [city]” We will track rankings across multiple LLMs, including ChatGPT, Grok, Gemini, Perplexity, and Claude. For each platform, the user will be able to see their position and, most importantly, the reason behind that position. For example: “You are ranked #8 on ChatGPT because you don’t stand out enough on TripAdvisor. We recommend getting more reviews on TripAdvisor to improve your ranking.” This is key because each LLM evaluates different signals and pulls data from different sources: Google, TripAdvisor, Yelp, websites, local content, reviews, mentions, authority, and more. With this feature, local business owners will finally understand not just where they rank, but also why competitors are ranked higher or lower than them. At the same time, we’ll continue improving the GEO Agent based on your feedback. In particular, we’ll work on giving users the ability to view the topics the agent uses to generate articles, and if possible, also edit and add custom topics. We’ll also improve the images generated for articles by upgrading to the new OpenAI Image 2.0 model, which is significantly more powerful and produces higher-quality visuals. As always, we’ll share progress during the next AMA. This week is a big step toward making the Visibility section even more powerful, actionable, and valuable for your clients. Also, today — as every first Monday of the month — we have the Sales Accelerator live with Wayne Connell. Add it to your agenda here: https://www.skool.com/climbo/calendar?eid=ebdd586679584830bb206df7adc60bde&eoid=1777924800