Evaluate and Train Your Sales Team with AI-VOICE Based Sales Call
We’ve built a smart, AI-powered system that helps sales managers evaluate how well their team members perform real sales conversations - without needing live supervision or manual call reviews. 𝐇𝐞𝐫𝐞’𝐬 𝐡𝐨𝐰 𝐢𝐭 𝐰𝐨𝐫𝐤𝐬 👇 📞 Team members initiate a call to an AI Voice Bot, built using Vapi. The bot plays one of three customer personas: 🎧 Neutral 🤨 Skeptical 🤝 Engaged 🤖 A Make.com scenario randomly picks a persona on each call — simulating unpredictable, realistic customer behavior. 📊 After the call ends, another Make scenario automatically evaluates the sales agent’s performance based on key metrics: -Opening clarity -Need discovery -Value explanation -Personalization -Objection handling -Call outcome -Total Score ✅ The scores are pushed to Google Sheets — giving managers a clear, structured view of how each rep handles different types of customers. 🎥 I’ve included a video showing the full setup, logic, and real-time demo. This system it helps managers identify gaps, strengths, and improvement areas so they can make better decisions around training, assignments, or next steps.