Hi everyone, it's great to be here.🤩 I’m Emma Thompson, Owner, Director and Client Happiness Manager at Get Smart Accountants. At Get Smart Accountants, our mission is to provide clear, timely financial insight without jargon or guesswork, so ambitious entrepreneurs can make confident decisions, grow their business and achieve true freedom. My role is all about making sure our clients feel supported, listened to and looked after throughout their journey with us. I’m often the first point of contact for new clients, helping them feel at ease, understand our process, and know what to expect. For me, client happiness is about more than good service. It’s about building trust, offering reassurance, and making sure our clients know we’re genuinely in their corner.

Thank you for the invitation, I'm Sharon Mason from JJX Logistics, we help businesses solve complex transport and supply chain challenges across the UK and Europe. My specialist area is Distressed Load Management supporting customers when shipments have been rejected, damaged, temperature breached or otherwise compromised. I work closely with businesses to turn potentially costly disruptions into fast, practical recovery solutions, ensuring freight is assessed, reworked, and back into the supply chain with minimal downtime. Alongside distressed loads, we can support companies with time-critical logistics, warehousing, ADR, and tailored transport solutions. I enjoy building long-term relationships and working collaboratively to find the right solution, no matter how challenging the logistics requirement. I'm always keen to connect with like-minded professionals, exchange ideas, and explore opportunities.