One of my favorite books of all time is 'The Power of Moments' by Chip Heath and Dan Heath. In this book, Chip and Dan talk about improving experiences for others, and they explore what makes occasions unique and memorable. Psychologists have found that, when we reflect on our experiences, we tend to remember two moments in particular: The "peak"—the best moment of a positive experience—and the ending. Peak Moments are things that happen that are out of the ordinary; they're unexpected and a bit of a surprise. These moments disproportionally impact how we remember an event. These moments make us feel excited, motivated, and surprised! So here's the question for all of us: Are we paying attention to these moments as facilitators? Are we consciously creating peaks for our customers or participants, or employees? You could run an average workshop, sticking to the agenda, and everything would run smoothly. BUT, if you've designed your plan to include a few peak moments throughout, people will remember this workshop to be incredibly special and memorable. They're more likely going to want to have you facilitate another workshop for them in the future so that you create this unique experience for them again. ❓So how can you create these peak moments in your workshops❓ 💪 Start your workshops strong: Make sure you make the group feel welcome when they arrive at the workshop. What we did in a recent workshop to create a peak moment at the beginning was we made a welcome poster with every participants name on it in fun colourful writing. We also had a little goodie bag on each persons chair for them to take home. This was filled with simple things like a notebook, sharpie, post-its and our own AJ&Smart stickers. Another workshop we had everyone wait outside the room, we blasted some high energy music and let the participants in. We high-fived each person as they came in and everyone was super pumped before the workshop even started. 🎉 Celebrate wins/milestones: Throughout your workshops, make sure to celebrate when a group finishes an exercise with a simple high five. Get everyone up and out of their seats and praise their efforts by taking a nice break outside of the office space. Take them to get ice-cream or go for a nice walk together. In a recent workshop, we rented an ice-cream van and let the group know that on their 15 minute break they could go grab an ice-cream and sit in the sun. This is a peak moment that they won't forget!

Hello Facilitators👋 I'm really curious about where everyone is from. I'd love to make this a mega post where we can see how diverse the Facilitator Club community is. Who knows, you might find a lot more people in your area than you thought! Once I have lots of answers on this post, I want to make a nice graph!

One of the great things about what we do is you can do it as an employee or go out and become your own company. Whilst the later comes with amazing benefits there are a lot of areas that need to be considers… Like - What does it take to set myself up as a business or do I just contract in. - If I am setting myself up as a business am I a sole trader.. registering by business - Defining your purpose and setting clear goals yearly, quarterly - Defining your target customers, products, services and financials. Whilst this is a passion space for a lot of us, you still need to understand your revenue needs. - Branding and marketing - What do you need to set yourself up… physically, technology - Contracts for engagements - How to build a pipeline, managing you customer base Making sure you get work life balance! Would be interested in hearing and learning from each other on what made sense for you and what you would like to share with the rest of the community…

Thanks for approving me! I Look forward to learning.