It truly pains me to share this, but I need to pause the community for now, at least for the foreseeable future. Recently, I lost my right-hand person in my business, and it’s left me with a lot on my shoulders. Right now, my priority has to be focusing on rebuilding, stabilizing, and ensuring the continued growth and success of my company. Because of that, I don’t have the capacity to give this community the energy and consistency it deserves. I’ll be leaving the group open so you can continue to connect with one another, but depending on how things go, I may decide to close it down in the future—I’m still figuring that part out. I’m extremely grateful for the support, encouragement, and connections this community has brought together. This isn’t goodbye forever—just a pause while I take the time I need to get things back on track. Thank you all for understanding. I know you will. 💙

I I have been busy looking for the nursing requirements, and I finally got one. I'm so close; I am currently putting things together and submitting them to the state for licensing. A lot of hard work, hopefully, it pays off.

In the final draft for edit on my book!! If you want a free copy please comment on this post. It would mean a lot to me!

@Ryan McCaffrey asked a great question and I wanted to share my response. He wanted to know what to track and measure to help him with his agency. This is my response. One thing I’ve learned is that if you start tracking too soon, you can get caught up in the weeds and focus on details that don’t really matter. In the beginning, you won’t have enough data to track anything efficiently anyway. I wouldn’t stress about big metrics just yet. What I would suggest is to start measuring your outreach—cold calls, networking events, and how many people you’re getting in front of. For me, I built a simple Excel spreadsheet of all the placement agents I contacted. A year later, I refined it to show which ones were active and what types of clients they sent—because not all agents send the same caliber of clients. I only recently started tracking caregiver hiring, onboarding, and retention. And honestly, if you’re using software like Wellsky from the start, it’ll capture a lot of this data without you even realizing it. Something else I now track is which clients came back, which ones ended services, and who referred us. Luckily, Wellsky had all that info stored from day one—I didn’t even know I’d need it at the time. All I’m saying is: in the beginning, you don’t know what you don’t know. As you grow and gain momentum, the important metrics will naturally reveal themselves—especially if you review your agency regularly. I do it weekly. My team thinks I’m a little neurotic for it, but that’s a big reason we’ve grown so quickly.

Curious if anyone here is willing to share their success story so far. My wife is an RN but currently a bit too nervous to make the jump to the home care startup world. I think hearing some success stories from you all could help people like her build the confidence to take the leap. For those who have built sustainable home care businesses: What’s your story? What were your client / revenue numbers like over the first couple years? When did hit your “breakout” and realize you had built something special?