@Eric Han I see. I've handled cases before since I am an Amazon VA and I do case management as well. Can I ask what steps have you done prior to contacting support? If it’s being deleted daily, an automated bot is likely finding a 'prohibited' keyword in your backend that is triggering a Hazmat flag, even if you don't actually have a violation. 1. Try a Full Flat File Update: Download a category-specific template, fill in every attribute (especially the Hazmat 'No' declarations), and do a Full Update upload. This is the only way to 'force' the system to overwrite the glitchy data. 2. Check for 'Trigger' Words: Scan your backend search terms for anything like 'oil,' 'battery,' 'cleaner,' or 'chemical.'