Listening to understand - be the can opener
Reading through Stephen Covey's fifth habit, "Seek first to Understand" with my Dad and in-law hat on was a revelation (again). In one sentence; more than the words, listen to the feelings and respond to the feelings. It's getting out of our rational brain and responding to the emotional side. Once we do that people will open up a little more, a little like a tin can and you are the opener. I will take a very small snippet from the book and put it below. How do/can you make this (in my case difficult) transition in "Seeking to Understand"? Example of beginning of convo from Stephen Covey's 7 Habits of Highly Effective People. (pp.284-289) Typical convo with son (ineffective) "Dad, I've had it, school is for the birds" "What's the matter son?" "It's totally impractical. I don't get a thing out of it" "Well, you just can't see the benefits yet son" Compare that to (more effective, responding to the feelings/emotions) "Dad, I've had it. School is for the birds" (meaning, I want to talk with you, to get your attention) You're feeling really frustrated about school (son thinks, that's right, that's how I feel) "I sure am, It's totally impractical. I don't get a thing out of it. You feel like school's not doing you any good (son thinks, "let me think, is that what I mean")