Did you set up your google voice number to receive calls? Your phone may need to have some Settings adjusted. The only way to adjust Google Voice to receive calls properly is to have the Google Voice App on your phone. Just in case, if you do not have the Google Voice App on your phone, Download: Search for "Google Voice" in the Play Store or App Store and install it Open the Google Voice App and tap the 3 hamburger bars on the left side panel. The key is to get into the SETTINGS area of the Google Voice App on your phone. Hopefully when you open up the App, you see your google voice Phone Number listed at the Top. Now a review of the key areas to receive calls should be looked at. To turn on linked devices for Google Voice calls,ย In google voice App -> Settings, and Tap Devices and numbersย to verify/link your phone. Then, under Making and receivingย Callsย >ย Tap the Prefer Wi-Fi and Mobile data option The tap back and Tap on Incoming calls, toggle on the Devices you want to receive calls on - Tap back and tap on the Incoming Call Notifications section > I usually turn all of these on; Show Notifications, [DEFAULT,] make sure Silent if OFF, Pop on screen, Vibration, Show notification dot, Override Do Not Disturb [all toggled ON]. You can always adjust these later too once you know your phone rings and alerts you. Tap back, You should be back in the Google voice settings on your phone. I also Tap & toggle on Get Email alerts for Missed calls and then also tap on Missed call notifications to turn these ON. That should allow you to RECEIVE and get Alerted that calls are incoming. Hopefully that gives you some help. ~cheers Rc