Hope you actually logged off yesterday. Now that the long weekend hangover is wearing off β let's talk about something nobody wants to deal with but everybody eventually does. Cancellations and refund requests. π¬ Because there's nothing like coming back from a holiday to find a "I need to cancel" email sitting in your inbox. π Do you have a policy β a real one, written down, in your contract? Or do you handle it case by case and pray the client is cool about it? π€ Because "I'll figure it out when it happens" is not a refund policy. And without one, you're negotiating from a place of panic instead of clarity every single time. π€ Your policies protect YOU. Not just the client. π§ π YOUR TURN: What does your cancellation or refund policy actually look like β and is it actually doing its job? Drop it below. No judgment. Just systems. π‘