06/25/2026, Seller appointment, 2:00 PM. Did not follow instructions. Missed the 2nd witness on the deed. Slow to upload the scanbacks. No response to messages. No answer to calls. Did not drop off on time. DNU. DNU means Do Not Use. That notary will not work with us again. Now look at that list one more time, because here is the part most notaries miss. It was not ONE thing. A missing witness on a deed is a serious mistake, yes. But that one is fixable, IF you pick up the phone. Late scanbacks slow us down, but we can manage it, IF you tell us what is happening. Even a delay on drop off has a solution, IF you answer. Do you see the pattern? Every single one of those problems had a way out. And the way out was always the same. COMMUNICATION. What ended this relationship was not the witness. It was the silence. The moment a notary goes dark on us, we lose the one thing that lets us protect the file, protect the client, and protect YOU. We cannot fix what we cannot reach. So I want to be honest with you, because I would rather you hear it from me than learn it the hard way. Reliability is not about being perfect. None of us are. Reliability is about being REACHABLE when something goes sideways. The notaries we call again and again are not the ones who never make a mistake. They are the ones who answer the phone when they do. 🙏🏻 Be honest with yourself for a second. When a signing gets messy, are you the notary who picks up, or the one who goes quiet?