Updated Customer Email Automation
🚀 AI Customer Feedback Automation (Built in n8n) This workflow automatically collects, analyzes, and organizes customer feedback — without manual work. ⚙️ How It Works: 1️⃣ Gmail Trigger When a customer sends an email with feedback, the workflow starts automatically. 2️⃣ Data Cleaning & Extraction The system extracts: Customer name Email Message content Sentiment indicators 3️⃣ AI Analysis (OpenAI Node) AI analyzes the message to: Detect sentiment (Positive / Neutral / Negative) Identify key issues or complaints Summarize feedback Categorize the type (Bug / Feature Request / Complaint / Praise) 4️⃣ Smart Routing (IF Conditions) Based on sentiment: ✅ Positive → Send thank you email ⚠️ Neutral → Log & monitor ❌ Negative → Alert team + create follow-up task 5️⃣ Google Sheets Logging All feedback is automatically stored in a structured sheet: Customer details Sentiment score Category Summary Status 6️⃣ Auto Response System Personalized reply is generated Escalation email sent if needed Internal notification triggered 🎯 What This Solves ✔ No manual reading of every email ✔ Instant sentiment detection ✔ Organized feedback database ✔ Faster response time ✔ Better customer experience