1. I have finished the HireHawk Operating System course. My biggest takeaway was from Module 5: Crisis Management. The module reinforced the importance of accountability—owning the issue, resolving it decisively, clearly reporting what happened, and putting measures in place to prevent it from happening again. I found this especially relevant to real-world operational support roles. 2. Here is an example from my past work (or a specific idea for this role): I was asked to report on customer packages that were stuck with no recent shipping updates. I didn’t stop at pulling a report. I proactively reached out to the carrier to investigate the status of each shipment, confirmed which packages were lost, and identified which were still awaiting their next scan. I then reported this clearly, allowing us to immediately replace lost orders and proactively update customers whose packages were still in transit. This approach reduced uncertainty, improved customer communication, and enabled faster resolution. I used tools such as Shopify (order status reporting) and Odoo to track and manage these cases efficiently. The course validated my approach to operations and strengthened how I think about handling issues before they escalate.

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