The 3 specific metrics would be on: 1. Efficiency Ratio. This metric measures how quickly and efficiently records are processed, including turnaround time (TAT) for retrievals and information requests.Shows staff productivity, cost-effectiveness, and whether resources (registry staff, time, EDRMS, storage space, etc.) are being used effectively. 2. Error Rate during Indexing. This KPI surely tracks mistakes made during indexing, with a target of zero (0%) errors to avoid misclassification, loss of information, and delays in retrieval. It indicates the level of risk, data accuracy, and compliance, ofcourse fewer errors mean fewer audit and legal issues. 3. Number of Files Digitized. This counts records digitized and uploaded to the repository. This metric shows clear progress in digitization per department, library, function, etc, hence improving access to information, and demonstrates value from system investments.