can the ai agent's built in GHL's agent studio be used fo voice agents, like answering phone calles etc. or are they only for text agents?

Does anyone have advice? I've been trying to create a GHL voice AI agent prompt that will allow the agent to book appointments and answer basic questions about a small business. I want the agent to be able to recognize when an existing customer is calling, so it doesn't make them provide all their contact information again. No matter how I change the prompt, I seem to either make the prompt too constrained or not constrained enough, which causes the agent to behave incorrectly. Is there a library with prompts I can use that get me most of the way there so the agent won't skip important steps, etc.? Does someone here have experience with prompting, and would you be willing to give some guidance? I would much appreciate it. Thanks.

Does anyone have advice? I've been trying to create a GHL voice AI agent prompt that will allow the agent to book appointments and answer basic questions about a small business. I want the agent to be able to recognize when an existing customer is calling, so it doesn't make them provide all their contact information again. No matter how I change the prompt, I seem to either make the prompt too constrained or not constrained enough, which causes the agent to behave incorrectly. Is there a library with prompts I can use that get me most of the way there so the agent won't skip important steps, etc.? Does someone here have experience with prompting, and would you be willing to give some guidance? I would much appreciate it. Thanks.