I’m building a WhatsApp chatbot in n8n for a clinic. The bot needs FAQ handling, appointment booking, rescheduling/cancellation, reminders, and personalization I’m deciding between using a Switch node based workflow or the AI Agent node. My goal is fast response time and a clean production design, but I also want the bot to feel personalized. For those who have built something similar: - Is the Switch/Rules-based approach better for speed and reliability? - Does the AI Agent node make personalization easier enough to justify the extra latency? - For clinic use cases, would you keep booking/rescheduling outside the agent and use it only for FAQ or fallback? - Any best practices for storing personalization data and routing intents in n8n? I’d like advice from people who have done this in production