Example of Conditional Workflow
🚀 Building Smarter Customer Review Workflows with LangGraph + LLMs🚀 Handling customer reviews isn’t just about responding quickly—it’s about responding intelligently. Some reviews are full of praise 🙌, while others highlight real frustrations 😤. Both deserve thoughtful, tailored responses. I recently built a workflow using LangGraph + OpenAI models that automates this process end-to-end: 🔹 Step 1: Sentiment Detection The system first identifies whether the review is positive or negative. 🔹 Step 2a: Positive Reviews If it’s positive, the LLM crafts a warm thank-you message and encourages the customer to leave feedback on our website. 🔹 Step 2b: Negative Reviews If it’s negative, the system runs a diagnosis layer, extracting: 1. Issue type (UX, Bug, Performance, etc.) 2. Tone (angry, calm, frustrated…) 3. Urgency (low, medium, high) Using these insights, the LLM generates an empathetic, problem-solving reply that matches the user’s sentiment and urgency. 💡 The result? A workflow that not only saves time but also elevates customer experience by ensuring responses are context-aware and personalized.