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1 contribution to GHL Blueprint
Call recordings stopped — inbound & outbound affected (Germany)
Hey everyone,I’m running into a problem and I wonder if others have seen this too. Up until a few days ago, after making calls in GHL I would automatically get a recording of the conversation with the customer. But now it only shows “outbound call” — no more recording and no transcription. Some details for context: - Using GHL in the browser (always up to date). - We’re based in Germany and use a German phone number (area code 04331). - I have admin rights, but the issue looks the same regardless. - We’re on the middle plan (not SaaS mode). - The issue affects all of our sales reps, on every PC. - It applies to inbound and outbound calls alike. - Not sure which phone provider/integration is behind our number (any hint where to check this in GHL would help). - I also couldn’t find the permissions settings for call recording in the system. 👉 Small request for clarity: please post only one suggestion per comment. That way we can go through each case step by step, and it’ll be much easier for others to follow later. Thanks! 🙏
1 like • Sep '25
in the affected GHL sub-account open Settings → Phone Numbers, edit your 04331 number and confirm Call Recording and Call Transcription are enabled; if they already are and recordings still don’t appear, open a GHL support ticket with the sub-account and number.
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Mike Mike
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Helping Realtors turn cold leads into closings 🏠 | Lead Gen & CRM Automation | I build systems that book appointments | DM for a free CRM Audit! 👇

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