We are a very small office: 1 advisor, 1 part-time assistant (me). Sometime last year we downgraded our Redtail and lost the ability to use Workflows. And to be honest, I don't miss 'em. I updated the Activity templates to list the steps as bullet points. We mark each line "Done" when that step has been completed, and push the activity forward on the calendar as needed. I agree that Workflows can probably be very useful for a larger office, but when it's just the two of us it really didn't add any value.