Hey everyone, I’d love to get your input on a pricing challenge we’re facing. We’re about to deploy an AI agent on a large e-commerce website with 1M+ monthly visitors. Based on early estimates, we expect around 5% of visitors to actively engage with the chat. The AI will handle: - Classic customer support (orders, delivery, returns, FAQs) - Product recommendations - Cross-sell & bundle suggestions - Guided shopping experiences On the backend, the system is powered by Voiceflow, and the client will be on our Voiceflow subscription, meaning we carry the full cost of credits tied directly to usage volume. So the real challenge is: How do we structure pricing so that: 1. We stay safely profitable 2. We’re protected from unexpected usage spikes 3. The pricing still feels fair and predictable for the client Appreciate any insight, especially from those already running high-volume AI systems

Hey guys, I’m building an AI agent for a Shopify store that can recommend products, handle FAQs, track orders, and give customers pre- and post-purchase support. Liam mentioned in the classroom that he recommends Voiceflow, but I’m also looking at UChat. Has anyone here tried them out? How's your experience? Also, if you know of another path that beats both, I’d love to hear your recommendations! Really appreciate any insights, thanks! Marko