A notary was assigned a closing that included a Power of Attorney (POA). Before the appointment, the notary received detailed written instructions, notes in the file, and even a visual example showing exactly how the POA needed to be signed. Unfortunately, those instructions were not followed. The scanbacks were uploaded late that night, and only then was the error discovered. When the correction was communicated, the notary became upset despite having been provided with clear guidance beforehand. We know you can make a mistake from time to time. What defines your professionalism isn't whether we make an error, it's how we respond when one is identified.✅ If you were in this situation, what would you do? Would you acknowledge the mistake, make the necessary corrections, and ensure the documents are completed properly? Or would you refuse to correct the issue even though the instructions had been provided in advance? I'm genuinely interested in hearing how other signing professionals approach accountability and professionalism in situations like this.☺️

Happy new month, everyone! 🙌 Starting today, you don't just have a community. You have my team. 8 people from The Closing Signing Service, every member involved in operations, are now here with you and ready to answer your questions. You'll see them introducing themselves today, so take a moment to get to know them. One thing I ask: be kind and mindful of their time. We work in a fast-paced environment, so a little patience goes a long way. And if you know other notaries who are serious about growing, bring them in. This group is about sharpening your skills, getting real answers from people who actually do this work, and becoming the kind of signing agent clients trust and keep calling back. Honestly, this does not exist ANYWHERE else. No other notary community gives you direct access like this. You ask, we answer. That simple. We're so happy to have you here. We are training notaries to better serve our clients. How does it feel to have the whole TCSS team in your corner?