Hi, my name is Marcus, I'm from Surrey, UK and I'm 19 years old. I am new to setting. I want to get these things from RGS Setting Accelerator: 1. Freedom to work where and when I want 2. See as much as the world as possible whilst working 3. Ability to treat friends and family For fun, I like to: 1. Travel- Currently travelling South East Asia 2. Explore different cultures 3. Go to the gym I have two questions for my start into appointment setting! 1. How do you qualify prospects without making it feel like an interrogation? 2. What's your exact follow-up process when someone doesn't reply or doesn't show?