Back on Monday, I mentioned I was finalizing a few custom assistants for my shop. I’ve been using a version of this specific bot for almost a year now—it’s been the "brain" behind my customer service, keeping my replies consistent even when I'm tired or busy. The Upgrade: I’ve recently updated my personal version to be a public-facing, "voice-heavy" assistant that can live right on my sites. It’s got a full, whimsical personality that fits the soul of my brand. But for Unit 02, I’ve stripped my own branding out so you can use it as a foundation for yours. The CS Response Terminal is now online for Premium members. How to use it: - Make it yours: You can "skin" the bot with your own brand voice and policies instantly. - Stop the blank-stare effect: When a customer sends a tough question, just feed it to the bot. It will draft a reply that sounds like you and sticks to your shop's "truth". - The Year-Long Thread: My best advice is to keep one conversation thread going for the whole year. The more it talks to you, the better it understands your specific shop nuances. Where to find it: If you’re a Premium member, you can head over to the Classroom now and look for Unit 02: Response Terminal. I’m excited to see how this helps you get back to the making side of your business.