I'm working on one pager with my agency (on the French canadian market until yesterday and it's time to go on the English market) So what do you: Understand? Love? Questions? Thanks in advance

. I'm curious what is the difference between the ok agent and the TOP agent?

Not sure about all of you but I often feel like I need to be available 100% of the time for my clients especially in a time where instant gratification is rampant. That mindset, IMO, is not sustainable and there is no work/life balance which is big for me. I am wondering what you do to try and maintain that balance and what boundaries do you set. Do you put your phone on do not disturb after a certain time? Do you not answer calls on holidays? Do you set your clients up with a trusted partner when you are away on vacation? I am fully aware that there are exceptions based on the particular situation but in general what are some of your best practices?

Everyone please join @Elise Palacios and I in welcoming our friend @Karl Roussel to the group! Karl does some KOOL coaching work and helped me break through a major mental block this afternoon. I'll let him introduce himself though...