I have been representing the sweetest buyer this month and on Monday, we closed on her forever home. Both the seller and buyer were single women making a huge move to different states to be near their kids and both of them were very stressed. After a few complications, the agent on the other side and I managed to get them to closing but not without some unneeded hard feelings for the seller and the buyer. When I attended the final walk through we found a note from the seller to my client…handwritten on flowery paper. She shared her love of this home and her hope that my client would find peace and joy within its walls just as she had. My clients hard feelings crumbled and she instantly saw what the other agent and I saw, two high stress clients that had good intentions from the beginning. Wounds were healed and my client has already fired off a new note to the seller to thank her and heal the wounds further. I sent a note to the other agent, the seller and to my buyer but it was truly because of the first card in this chain that bridges to friendship and understanding were built.

Happy Easter

Had a John Israel moment gratitude moment yesterday. Lost my wallet all day. Found it last night. (Not so bad except our family is going on a cruise Thursday ) remember the chicken story from the podcast.

We have a "shop" section of MrThankYou.com, and I "accidentally" found out that we had received 3 orders last month but we never got notice. It's not all rainbows and sunshine over here in Mr. Thank You land. We make mistakes. I believe @J Brad Britton taught me, "A customer service error is just an opportunity to make a customer for life." I sent each book or set of Thank you cards with a personal thank you/apology note and an extra copy of my book. Remember, "Results show skill, but how we handle problems shows character. Mistakes can be a tool for greater connection and trust.

Today I wrote my card to Donald the Mower guy. We live on 6 acres and mowing the yard is a multi day task. We bought a Kubota zero turn mower for a ridiculously cheap price from someone who was moving, and it has been nothing but trouble since we bought it. We were referred to a man who works on mowers in our small little town. He talks with such a southern drawl it’s hard to even understand sometimes. 😆 After a few weeks, he got it purring like a kitten, and he only charged us $160…this is cheap considering working on this mower is like working on a car. I wrote my card to him with his payment inside and will drop it off when we pick up the mower this evening.