When was the last time a brand (or leader) made you feel something real?

#Emotional contagion in customer support #theh2hexperiment #Leadership #hx

Welcome to The H2H Experiment — where we explore what happens when we stop doing business from the head only, and start leading from the heart. This space is for thinkers, feelers, and builders of the new era of business — one where humanity and performance are not opposites but partners. Introduce yourself: What brought you here, and what does “human experience” mean to you?