Saw this as a facebook post. Might try and implement it for FAQ's and other stuff. I don't get a ton of calls but would love to automate it a bit. Looked like he had decent long term success with this and two locations. Post: Not sure if anyone else has other solutions, but here's mine in case you need ideas. I have a 24/7 facility. I get calls all day and into the night sometimes. Same questions over and over again. I created a Voice AI agent through Retell AI that answers all my calls now. I loaded it with all the Q&A I've received over the past few months into its knowledge base. It will now answer every call and provide good responses but there is still an option for a customer to have it transfer to a human for anything it can't answer or if someone just wants to speak to a human. I plan on running it for the next 30 days to see how it goes. It tracks sentiment and has transcripts and recordings of every call so they can be reviewed.