Pro tip of the day: Microsoft Cowork now has a Cost skill you can call with /cost to understand how many credits you've consumed within a chat. I spent $6 to do research and draft an email 🫥 Have any of your started doing cost experiments since credits went live?

- · Skills and confidence. Only 27% of small businesses feel confident adopting AI effectively, versus 82% of mid-sized firms. - · Not knowing where to start. 62% of non-adopting small businesses cite a lack of understanding of AI's benefits, separate from skill, as their reason for staying out, and among the smallest firms 82% of those under five employees believe AI is not applicable to their business, which points to an awareness gap rather than a real incompatibility - · No strategy, just dabbling. Only about 8% of businesses reach advanced adoption; most invest in one or two use cases with no broader strategy, and 51% describe themselves as AI explorers testing tools without full commitment. Much usage is ad hoc with few policies behind it. - ·Wasted spend and tool sprawl. Small businesses spent an average of $2,340 on AI subscriptions in 2025, but roughly 31% of those tools went unused within 90 days, per Gartner. - ·Data readiness. Fragmented, siloed, inconsistent data weakens AI performance, and data quality and governance have become among the largest adoption barriers, with three of four organizations admitting their governance has not kept pace with adoption. - · Trust, security, and measurement. Security and risk concerns are the top barrier to scaling agentic AI, with inaccuracy and cybersecurity the most cited risks, data security is the leading AI concern for 44% of owners, followed by cost of implementation at 41%, and AI is uniquely hard to measure because it sits inside larger workflows rather than running as a standalone process.

We are coming up to a decision about this shortly. M365 BP + Intune estate: < 15 users The fact that it uses tenant storage data, etc. – is it just a way for MS to charge more for storage? We only have Copilot Basic, and we like OneNote, so I'm loathe to add something like this if it's not worth the effort. Are there any real benefits to adding it? Thoughts ?

I've been working with a lot of MSPs lately getting their customers set up with a corporate subscription to Claude so I built an entire hardening guide for Claude/Anthropic you guys can check out in the classroom. Feature Security Matrix - Securing Claude AI · Tminus365 Are any of you setting this up for your customers today?