Hey everyone, Jay Whale here. You'll find some basics about me on the About page, but let me add some color to who I am and why I started this community. I jumped into IT in the mid-'90s—yeah, when dinosaurs still roamed and we used smoke signals for communication. I started my journey with CompTIA A+ before diving into Microsoft certifications: MCP, MCP+I, and MCSE. After teaching at a college for a few years, I transitioned to the corporate world, primarily delivering MCSE training, while also branching into other vendors such as Citrix and Dell. In 2001, I was offered the opportunity to take my first CCNA class (then called ICND1 and ICND2), and I never looked back. I spent the next 20+ years focused primarily on Cisco—initially on routing and switching, but also on security, wireless, data center, and collaboration. Along the way, I also partnered with some other vendors and became certified to teach their products, namely HP, HPE, Aruba, NetApp, My career has taken me to over 40 countries, teaching everything from customized corporate training to off-the-shelf courses like the CCNA. I've taught over 10,000 people—sometimes in sessions with just a handful of students, other times in massive auditoriums with hundreds. The largest class I ever taught had 828 people, and the topic was Blockchain (right when Bitcoin was starting to make headlines). I've worked for major organizations like BMW, where I managed their security infrastructure and designed their VoIP and IP Telephony networks. I was also fortunate to support the migration of Dubai International Airport's wireless network from Cisco to Aruba. At the time, I was one of a very select few qualified in both vendors, so I understood the strengths and weaknesses of each and trained many of their engineers on deployment, migration, management, and security. Today, I'm the Director of Content Development for a Cisco partner in Silicon Valley (though I live in Australia). The team specialises in creating online technical training content, including writing and developing many of Cisco's official course materials. I have personally written four of them. We also create content for some of the world's biggest security, storage, and distribution companies.