I recently opened a print shop in Fountain Hills, AZ, and my first major equipment purchase was a Roland VG3-640 (white, green, and orange setup). Honestly, the experience after the sale has been rough. I bought the machine through Pacific Office Automation, and things went sideways fast. The sales rep who handled the "sale" disappeared after delivery (I later found out he had been promoted and moved to LA). The printer arrived with bad printheads and dampers — they replaced those, but the whole process left me feeling like I was on my own from day one. The training I received was very basic and rushed. It was more like “here’s the control panel” and not real, practical training. As soon as I started running jobs and getting errors, I learned that Pacific Office doesn’t actually service or support the printer at all — so now I’m stuck submitting forms to Roland and waiting days for replies, which just doesn’t work when you’re trying to run a shop. I’m not looking to complain — I’m just trying to make the best of it and really learn how to use this machine the way it was meant to be used. If anyone has solid advice, workflows, or practical tips for producing high-quality HTV transfers with a Roland VG3 and heat press setup, I’d really appreciate it.