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2 contributions to HighLevel Huddle w/ Clay
Quick question for the GHL agencies building bots for home services (HVAC, Roofing, Plumbing, etc.)
How are your clients handling pricing conversations over text/voice AI? Most contractors I talk to refuse to let a bot give a live quote because of site variables (crawlspace issues, electrical panel upgrades, etc.). Iโ€™m launching a tool that lets the GHL bot automatically text a custom, ballpark pricing link to the lead, but it stays flagged as a 'Pending Draft' link. When the technician gets on-site, they can open that same link, adjust the scope, and click 'Approve' to send the final invoice natively. I need exactly one GHL agency owner to test this workflow with a live client for free so I can finalize the dashboard. Anyone struggling with the pricing conversation gap right now?
2 likes โ€ข 12d
@Sourov Sikdar Sourov, this is high-level pushback and exactly the type of technical feedback I wanted when posting this. Thanks you for pointing standard GHL architectural behaviors, but both of these are entirely manageable hurdles with the right backend setup. 1. The Consumer Psychology / Bait and Switch: You are completely right about consumer anchoring. If a homeowner treats a temporary number as final, any upward adjustment on site causes major friction. To solve this, the system keeps the estimate locked under a strict Pending Draft status. Agencies can also configure it to show a bracketed price range rather than a single flat number, or even hide the screen from the customer entirely - serving purely as a pre-populated digital work order for the technician to verify and approve on-site before releasing the final invoice. 2. The Webhook Loop / Race Condition: This is a brilliant callout. Firing an external API patch request while a native GHL invoice trigger executes is a classic recipe for an infinite loop that can cause double-billing chaos. Fortunately, this is a straightforward fix on the application side. We neutralize this race condition by enforcing strict Idempotency Keys and database state flags inside our server routing. Every single pricing payload receives a unique execution hash. If GHL and our engine attempt to modify the same record simultaneously, the duplicate incoming webhook is automatically dropped, cutting the cord on the recursive loop before it ever hits Stripe. You clearly know your way around GHL data constraints and API limitations. Since you understand this space at an elite level, I would love to hand you a private developer sandbox key to look under the hood and stress test our validation routing once the dashboard goes live. Let us swap notes in the DMs!
3 likes โ€ข 9d
@Paul Husing Paul, you are absolutely right about traditional human sales psychology. Building rapport, asking pointed questions, and acting as a high-value consultant is exactly how a human professional wins a premium contract. However, my question was not about the sales process between the agency and the contractor. I am talking about the actual technical runtime environment when the automated AI bot inside GoHighLevel is interacting directly over text or voice with a homeowner whose air conditioner just broke down. I noticed in your group introduction that you mentioned losing ground in Voice AI to massive legacy platforms like Service Titan and Housecall Pro. You hit the exact bottleneck that explains why that is happening. Those enterprise platforms dominate the home services industry because they possess a rigid, deterministic database for infrastructure, SKUs, and invoicing. A standard probabilistic language model inside a GoHighLevel wrapper cannot compete with that structural data rigidity. The moment a homeowner asks a conversational bot for a price, the AI tries to freelance, hallucinates the numbers, and becomes a massive financial liability for the contractor. That is exactly why I built this backend pricing engine. It gives GoHighLevel agencies the precise data architecture they need to fight back against Service Titan. It allows the automated bot to safely reference locked pricing brackets, but keeps the technician as the absolute gatekeeper of the final invoice on-site. Since you have two years of hands on experience navigating these exact Voice AI limitations against the major industry players, I would love to get your perspective on this structural gap. Let us connect over on LinkedIn to swap notes on this layout: https://www.linkedin.com/in/hisham-juneidi-590828170
General question
Hey everyone Quick question โ€” is there an admin I could connect with briefly? Iโ€™m building something in the GHL ecosystem and would really value 10โ€“15 minutes to sanity-check positioning before I go further. I just looking to understand how agencies here are handling certain workflow challenges. Thanks
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Hisham Juneidi
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@hisham-juneidi-8604
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Active 7h ago
Joined Feb 21, 2026
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