Hello! I hope you guys are alle fine. I want to build an AI receptionist for a clinic using Retell AI and Make.com. Retell AI is connected through Cal.com to Google Calendar, so we currently use Google Calendar as the appointment calendar. Booking new appointments works well from a technical point of view. The problem I am currently trying to solve is appointment management through voice AI, specifically cancelling, changing, or rescheduling existing appointments. My idea is to use the following flow: 1. The patient calls the AI receptionist. 2. The patient says they want to cancel or reschedule an appointment. 3. The AI asks for the patient’s phone number, date of birth, and the date/time of the appointment. 4. The AI receptionist searches for a matching appointment in the calendar. 5. If there is one clear match, the AI reads the appointment back to the patient, for example: “I found an appointment on Tuesday at 10:30. Is that correct?” 6. For cancellation: the AI asks for final confirmation and then cancels the appointment. 7. For rescheduling: the AI retrieves available time slots, presents options, and updates the appointment. 8. After that, Make.com sends a confirmation of the change to the clinic, so the staff are informed. My question is: how can I technically build this, and is this even possible with Retell AI, Make.com, Cal.com, and Google Calendar? I am mainly looking for advice on the best architecture and workflow. If there are better alternatives or safer ways to build this workflow, I would also like to hear them. Thank you in advance!

Hello! I hope you guys are alle fine. I want to build an AI receptionist for a clinic using Retell AI and Make.com. Retell AI is connected through Cal.com to Google Calendar, so we currently use Google Calendar as the appointment calendar. Booking new appointments works well from a technical point of view. The problem I am currently trying to solve is appointment management through voice AI, specifically cancelling, changing, or rescheduling existing appointments. My idea is to use the following flow: 1. The patient calls the AI receptionist. 2. The patient says they want to cancel or reschedule an appointment. 3. The AI asks for the patient’s phone number, date of birth, and the date/time of the appointment. 4. The AI receptionist searches for a matching appointment in the calendar. 5. If there is one clear match, the AI reads the appointment back to the patient, for example: “I found an appointment on Tuesday at 10:30. Is that correct?” 6. For cancellation: the AI asks for final confirmation and then cancels the appointment. 7. For rescheduling: the AI retrieves available time slots, presents options, and updates the appointment. 8. After that, Make.com sends a confirmation of the change to the clinic, so the staff are informed. My question is: how can I technically build this, and is this even possible with Retell AI, Make.com, Cal.com, and Google Calendar? I am mainly looking for advice on the best architecture and workflow. If there are better alternatives or safer ways to build this workflow, I would also like to hear them. Thank you in advance!

I’m currently building an AI voice agent / AI receptionist business and I want to make sure everything is fully compliant from day one (EU + US market). I’ve been looking into GDPR and general regulations around AI + telephony, but I want to double-check that I’m not missing anything. Here’s what I have so far: 📄 Legal & compliance: - Terms & Conditions - Privacy Policy (website) - DPA’s (with clients + with tools) - Service Agreement / Client contract - Subprocessor list (e.g. Twilio, Retell AI, Make.com) 📢 Call / AI compliance: - Privacy notice before recording (“this call may be recorded…”) - AI disclosure (making it clear the caller is speaking with AI) - Recording only starts after the notice 🔐 Data & security: - Basic security measures (access control, API key safety, data protection) - Data breach procedure (72-hour rule) - Data retention policies 🌍 International: - EU → US data transfers (SCCs, etc.) - Awareness of US state laws (e.g. call recording consent rules) --- 👉 My question: Am I missing anything important? Thinking about: - legal documents - compliance risks - things people often overlook - best practices for AI voice agents / SaaS / telecom I want to set this up properly from the start and avoid issues later. Any input is appreciated 🙌

How can I configure Twilio so that a privacy notice is played first, then the call is connected to my AI agent via SIP, and only after the connection is established the recording starts (so the notice is not recorded)? I am using retell AI to make AI agents.