I’ve been sent a message from a guy who has asked what my refund policy is. He says he wants to buy a couple of prints, but isn’t 100% sure they will work in his space, so wants to make sure he can refund them, if he changes his mind. How would you handle this please? I’ve only ever refunded one person before, when the print turned up damaged, and I had to cover the full cost that time. Thanks

I’ve sent a poster to someone in Canada and the courier was Uniuni. Tracking hasn’t updated and the customer has messaged me asking if something has gone wrong. Uniuni has terrible reviews, it’s 1* and has frequent lost / undelivered items. I don’t want to re send the poster, just for it to go via Uniuni again - is there a way I can request not to use them?

Who should I put as the delivery company for a poster going to Switzerland? I also hadn’t anticipated the ROW shipping cost, so have made about 5p from this sale 😅

I listed my first poster on Saturday and yesterday (Friday) I got my first sale! Very happy to have made a sale within my first week 🥳

How many mock up photos are you using please? I started my shop on Saturday and have around 30 posters for sale, with 3 pictures per listing. No sales yet, but very early days.Thanks 😊