I think there is a big difference between personal and professional expectations/change that we seek... When I take over a market and make my first visit, I often ask the staff this question - "what would you change?" 10 out of 10 times, the person(s) will tell me about what was/is wrong with the company, etc... and then I would follow up with the following "i didnt ask you what should the company do differently" I asked what would you change - as in, what would you do differently about xyz, etc... I want them to see themselves first, before they look at others. You have to know yourself before you can know others. Additionally, from a business/expectation perspective, I want my team to know that i have set a level of TRUST in my team to meet their growth/goals... if I trust them, I believe they will be more inclined to meet the TRUST i put in them, versus meet the expectations I have set. It is more difficult to let someone down if they trust you,..Maybe this doesnt make sense to others, but it works for me :)