@Jennifer Obeid-Campbell Hi Jennifer. I will look at your account now and make sure you have access to the correct programs. You are not assigned a specific coach. We have 3 coaches that work in the Arm Speed program, myself, David Holewinski, & Kara Newlee. You can message any of us directly with questions. David does the swing reviews; all 3 of us coach athletes for the LIVE Zoom sessions. If you go to the program "8 - Hour Clinic Arm Speed", it has a section for each of the questions you have with directions for - 1. How / When do I submit video, 2. LIVE Zoom training sessions, 3. Putting on Gear & Home set up. I am also happy to get on a Zoom call with you to lead you through the app as well.