The phone calls. Not the ones I want to make — the ones I have to. Transport that doesn't turn up and has to be chased. Insurance. An appointment that got moved and nobody told me. Every one of those means being on hold, explaining the same situation to the fourth person who's picked up, and holding a string of reference numbers in my head while somebody on the other end types slowly. AI can already draft the letter. It can write the complaint better than I would. What it can't do is sit on hold for forty minutes, and it can't be me on the call — no institution is going to take its word for anything. That's the gap I'd want closed, and it isn't a clever one. Something boring: a thing that waits in the queue on my behalf, keeps its place, and hands me the call at the moment an actual human picks up. Because the accessible version of this technology isn't the one that impresses me. It's the one that waits. 😉

Mine's specific: I don't read screens well. Long blocks of text are hard work for me, and for a long time that meant the answer to almost anything was sitting somewhere I couldn't easily get at. What's made the biggest difference isn't AI being clever. It's AI being audible. My setup talks. It reads things back to me, tells me what it actually found instead of handing me a wall of text, and buzzes my watch when something genuinely needs me. This morning I sat in a call with an assistant listening alongside me — it stayed quiet through most of it and tapped my wrist four times, each time with something I could actually use. No screen involved. That's the shift. The impressive demos were never the point for me. The point was that information stopped requiring me to look at something to get it. So, answering honestly: the thing I wanted easier was reading. And what fixed it wasn't a better reader — it was everything else learning to talk.