No-shows are one of the most expensive problems a local business has. The tech drove out, the chair sat empty, the time is gone. The fix is two simple workflows: one that reminds people before the appointment, and one that reaches out kindly if they don't show. **The fast way to start** Go to **Automation → Create Workflow → Recipe** and pick **Appointment Confirmation + Reminder**. HighLevel builds most of Part 1 for you. Update the confirmation message, review the timing, and publish. Here's what's inside so you can tweak it. **Part 1: reminders** 1. Trigger: **Customer Booked Appointment**. Add the **In Calendar** filter so it only fires for the right calendar. 2. **Send SMS** to confirm right away: "Hi {{contact.first_name}}, you're all set with Desert Plumbing. Need to change the time? Use this link: {{appointment.reschedule_link}}" 3. Add a **Wait** → **An upcoming appointment or booking** → type **Appointment / Calendar Event** → **Before** → 1 day. 4. **Send SMS** with the reminder. 5. Add another **Wait** set to 2 hours before, then one more short **Send SMS**. On those Wait steps, look at **If this date has already passed**. For someone who books same-day, I pick **Skip all outbound communication actions till next wait or event start date action**, so they don't get a "see you tomorrow" text for an appointment that's in an hour. Good news: if the appointment gets cancelled or marked No-show, HighLevel pulls the contact out of this workflow on its own. No awkward reminders. **Part 2: no-show follow-up** 1. New workflow. Trigger: **Appointment Status**. Set the **Appointment Status** filter to **No-show** and add **In Calendar**. 2. Add a short **Wait** (about 15 minutes). 3. **Send SMS**: "Hi {{contact.first_name}}, we missed you today. No worries, life happens. Want to grab a new time? [booking link]" 4. Add a **Wait** → **The contact to reply**, channel SMS, with **Timeout** on (1 day). 5. On the timeout path: one more friendly **Send SMS**, then **Add Task** so the owner calls them personally.

After a good sales call, a lot of us send a 12-page proposal and then wait. And wait. Owners of local businesses don't read 12 pages. One clear page that sounds like the conversation you just had gets signed a lot faster. This prompt builds that page for you. Copy this: --- Act as a proposal writer for a solo marketing agency that serves local businesses. Client: [business name, type, city] What they told me on the call: [their main problem and goal, in their words] What I'm offering: [list what's included] Price: [monthly price + any setup fee] Start date: [date] Write a one-page proposal with: 1. A headline that names their goal (not my agency) 2. "Where you are now": 2 or 3 sentences using their own words from the call 3. "What we'll do": a short bullet list in plain language (no tech words like "workflow" or "CRM") 4. "What you can expect": realistic things they'll notice in the first 30 days, no guarantees 5. Investment: the price, written simply 6. Next step: one clear action to get started Keep it under 350 words. Friendly and confident, not pushy. --- How I'd use it: after a call with a med spa owner who said "we lose people between the inquiry and the booking," the headline might be "Turn more inquiries into booked appointments." Put the page into Documents & Contracts in HighLevel so they can sign it, and if you add your price as a product, they can pay right after signing. Send it the same day as the call while it's still fresh for them. How long are your proposals right now? 👇 Don't have HighLevel yet? Start your free trial here 👉 https://www.gohighlevel.com/highlevel-bootcamp?fp_ref=danielsouzahl (Full transparency: that's my affiliate link, so I earn a commission if you sign up, at no extra cost to you.) Let's build together. 🔥

Every one of us has heard it. You explain your offer, you say the price, and then: "Hmm, that's a little expensive." Most of the time it doesn't really mean no. It means "I'm not sure this is worth it yet." The worst thing you can do is drop your price on the spot. This prompt helps you practice before the call, so you're not making it up in the moment. Copy this: --- Act as a friendly sales coach for a solo marketing agency owner who sells to local businesses. My offer: [what's included + monthly price] Who I'm selling to: [e.g. "a family-owned roofing company"] What they told me their problem is: [their words] What that problem probably costs them: [e.g. "a missed roofing lead is worth about $8,000"] Give me: 1. 3 questions I can ask to find out what "too expensive" really means for them 2. 3 calm, honest ways to respond, each under 60 words, that tie the price back to their problem 3. One way to offer a smaller starting option without cutting my price 4. A practice role-play: you play the business owner pushing back on price, I answer, and you give me feedback after each reply. Wait for my answer before continuing. Keep it warm and low-pressure. No guilt trips, no fake deadlines. --- How I'd use it: say a roofer tells you $497 a month is a lot. If one missed lead is an $8,000 roof, you might say "Totally fair. Can I ask, how many calls do you think you miss in a busy week? If this catches even one roof a year, that's an $8,000 job against about $6,000 for the year." Then stop talking and let them think. Run the role-play part a few times. It feels silly, but it works. What's the objection you hear the most? 👇 Don't have HighLevel yet? Start your free trial here 👉 https://www.gohighlevel.com/highlevel-bootcamp?fp_ref=danielsouzahl (Full transparency: that's my affiliate link, so I earn a commission if you sign up, at no extra cost to you.) Let's build together. 🔥

On today's live Q&A I showed you how I fill my cold-call list every day without spending hours searching Google Maps. A bunch of you asked for it, so here it is. 👉 Lead Scout: https://x.ai/bot/SFYsVJGLHP2RnEhS_9BLz What it does: 📍 Searches Google Maps by trade and city (using Outscraper) 🔎 Flags businesses with weak online presence, the ones that need you most 🧹 Removes duplicates 📥 Loads tagged leads straight into your CRM pipeline 📚 Lead Scout will also live in our new Classroom course, "Find Clients with AI" (coming soon), so you can always find it there. Haven't watched the call yet? The demo starts around the 36-minute mark of the replay. Set it up for your niche and city, then tell me in the comments what trade you're going after first 👇 Don't have HighLevel yet? Start your free trial here 👉 https://www.gohighlevel.com/highlevel-bootcamp?fp_ref=danielsouzahl (Full transparency: that's my affiliate link, so I earn a commission if you sign up, at no extra cost to you.) Let's build together. 🔥

Missed Thursday's live Q&A? Here's the full replay (about 1 hr 12 min). We covered a lot: 🎨 How I used Claude to build a website mockup for a new author client, saved as a simple HTML file they open in their browser, to sell the idea before building anything (~14:50) 💰 How I priced that build to make saying yes easy for a brand-new client (~21:25) 🛠️ My setup: Cloudflare for hosting and DNS, HighLevel for the CRM and automations (~23:25) 📧 When to use HighLevel email vs. Google Workspace for client communication (~27:00) 🔎 Using AI to turn a prospect's Google reviews into smart cold-call questions (~31:10) 🤖 My lead-scraping setup that pulls local businesses from Google Maps straight into a HighLevel pipeline (~36:10) Big takeaway: the market isn't saturated with agencies. It's saturated with lazy outreach. Personal, researched outreach still wins. (~33:15) As promised, I'll share the mockup file and the lead-scraping setup here soon, plus a video walking through how I build these bots. What do you want covered next Thursday at 12:00 PM MT? Drop it in the comments 👇 Don't have HighLevel yet? Start your free trial here 👉 www.gohighlevel.com/highlevel-bootcamp (Full transparency: that's my affiliate link, so I earn a commission if you sign up, at no extra cost to you.) Let's build together. 🔥