Sold a climate control to a customer. When they received it they didn't even test it, they immediately disassembled it, took photos and sent them to me of the unit completely torn apart in eBay messages. Then immediately returned it, all in the same day. The pictures even show his old unit and the one they purchased from me in pieces on the table. Of course when it gets here the security stickers on the side are all popped. I disputed it with eBay stating obviously the customer swapped parts. No surprise eBay sided with the customer within seconds. So, I called and talked to an agent who informed me that customers are allowed to tear the unit apart to troubleshoot then return the part if they wanted. I mentioned the customer never even tested it, they just tore into it. Again I was informed that this is acceptable. I have to prove they took a part and he recommended I start documenting the internals going forward. Also security stickers afford us no protection according to him. So guys go the extra mile and document those internals, take pictures and have them in your listings going forward because eBay really isn't going to back you in these situations. I don't know any other situation where disassembling an item doesn't void a warranty, period. I swear the first company that comes around as a somewhat viable alternative to eBay I am jumping ship immediately

What actions or steps are you guys taking to mitigate or reduce returns for frivolous reasons? How about buyers with zero feedback? I know we cannot automatically block buyers with zero feedback, even with filters. But I swear these spoiled brats returning stuff because they don't like it/changed their mind, or it doesn't fit, because they don't bother to read the compatibility list we post seriously has me considering just selling out the 15 Grand in stock we have and finding something else to do. I ha e considered collaborating on a list of problem buyers so we could all just cut and paste them into our black buyers list, but I am not convinced it would be effective enough to curate..

Anybody else getting a lot more orders from EBay Newbies with zero Feedback than usual? It seems like 30% or more of my orders lately have been just that. I don't know why but I get suspicious each time. I had a box returned the other day with nothing, not even the packaging, in the box. Of course eBay sided with the buyer. So I am out nearly 200 and going into detective mode every time.

Got contacted by someone from New Zealand offering 40 on a 155 item. He messaged me and asked if we could do that so he could avoid the high tariff fees and promised to PayPal me the rest. I checked his feedback and it is good, but I am not sure about this. What do you guys think?

How does everyone deal with returns? The sales on eBay have been growing every week and was going great. Then two weeks ago I got beaten up with returns due to eBay's new return policy. Now buyers buy the part just to trouble shoot their car issues and return it at my cost when it doesn't fix the issue. I changed tactics a bit and stay away from some parts now because of it, but sticking only to trim and plastics isn't going to cut it. Where else do you sell besides eBay?