Hi Everyone! We’re super excited to tell you that Backstage has upgraded our customer support! 🎉 Now, you can get help anytime—day or night from a real, live person. We’ve added more ways to support you so you can get the most out of your Backstage experience. - Live Chat: Need help fast? You can chat with us anytime—day or night! - Zoom Calls: Need more help? You can schedule a video call right from the chat box. We’re usually ready in 30 minutes or less! How Do You Use It? Super easy! We added 2 new ways to get extra help: 1. Green Button: At the top of each screen, you’ll see a green button that says “Learn About ______.” Click it to get a guided tour and learn more about what’s on that screen. 2. Black Chat Button: Right next to the green button, you’ll see a black chat button. Click it to open the help screen. You can look up answers or send a message to chat with a real person.

Below are the latest A2P updates. Please review your account status and take the necessary actions. Accounts Needing OTP Verification: - Calandra Lester - Adrian Harrington - O'Derricka Perkins | SoldbyDee - Chameer Moses - Angela Brittingham - Rebecca Jones - Veronica Stewart - Carlos Wilson - Arturo Orrantia - Steven Holten - Robert Jones - Sharon Conley - James Best - Barbara Wooden - Judy Broussard Accounts in Progress: - Sonia Barnes Bocoum - Allen Pinder - Liz Hodges | ProAction Team - Debt2Wealth Strategies | Michael Mason - Travel To The Bank | Santoria Harris - Kiawa Bynum - Eleanor Shelby-Ellis - Darryl Waller Sr - LaKierra Johnson - Shannon Maxwell - Domonique Barbee - Kimberly Crawford Rejected Accounts: - Heron Miah Issues with EIN: - Dana Jordan - James Adams - Kiesha Simone's Account Address Details Needed: - Simon Shillingford's Account: UK Address | Business Registration Number missing - Terri Carson: No address details provided - Tiffany West: Address not provided - Kevin Fuller: Did not provide address - Michaela Thompson: Could not apply as Address not provided Insufficient Funds: - Libra Mason To view the full list and latest updates, please check the sheet here: A2P Details Sheet What Does "Need OTP Verification" Mean? "OTP Verification" means that you need to verify your phone number. This is a crucial step before your brand can be approved and we can proceed with your campaign application. How to Complete OTP Verification: 1. Click on the link sent to your registered phone number. 2. Enter the One-Time Password (OTP) you receive. 3. Your number will be verified, and we can then proceed with your brand approval. For a step-by-step guide, please watch this Loom video: OTP Verification Guide