The feedback a business gets from a customer should be prioritised. It really is the answer to most sales conversion challenges. Customer feedback can give you essential tips on what to do more of and what to do less of, and, what to stop doing all together.

Trust that I can rely on you as an entrepreneur to deliver the best product and/or service is a vital result of consistency.

As they say, when you start a business to solve a problem or fulfill a need, the money will come, and there will be career satisfaction as well, partly because you are lucky to do what you want, but also because you are solving a problem or fulfilling a need as you do so.

If there is sufficient client engagement and you're adapting your strategic plans to meet the needs of identified niche clients, then yes, you, as a business, can learn how to optimize for your niche clientele given the feedback that you're getting from the niche clientele.

Originally, I was on team BABO. The best apology is changed behavior of the business owner. Yes, as mentioned on various occasions, constructive customer feedback is like having a free focus group. Some people immediately abide when corrected, and it may seem like a person is being dismissive. However, the real result is noticing that the person wasn't being dismissive; it just came across that way. Something was actually adjusted. Changed behavior and no repetition are the true test that you were heard as a customer and that service and/or product delivery is being tweaked as a result.