@AI Advantage Team Thanks. For me figuring out where to start was taking time. Since I am into technology development, I had many options. Once I narrowed down to use the LLM's for voice and chat based conversational engagements, it was like half done. The other part of the challenge was as you highlighted , getting the automation/agents to behave the way I wanted... that's where RAG was helpful. Happy to share if anyone need support in figuring out the new AI path.

For me it was conversational AI that can be employed for small and medium companies to handle their first level sales, marketing and customer service. That's a big opportunity.

A Digital Growth Architect - Enabling growth opportunities by employing technology, AI and Digital Marketing. A specialist in Non Profit fundraising - coaching and executing fundraising campaigns to raise more resources for your mission and vision.