@Dave Jensen understanding what is creating the reactions and responses in us is hard work. That’s where practising the R’s helps. Specifically grounding yourself in another location after you’ve had a reactive moment. And then utilizing I feel when I think. This is the work what is the emotion you’re feeling? And then what are you thinking about? Catch yourself when you say I feel like they’re not listening. Might actually be saying instead I feel upset or dismissed when I think that they are not listening while I’m talking and they’re on their phone.