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Facilitator Club

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2 contributions to Facilitator Club
How to get the content of Miro sticky notes into MS Planner backlog tasks?
Question on Miro - is there a way to upload the contents of stickies / postits from Miro into MS Planner, to build backlogs from planning work done in a Miro boad? There must be a better way than copy and pasting each into a work item? Any advice appreciated, thanks.
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New comment Oct '23
Request for thoughts on CX operational process improvements
Hi everyone! I have a potential client engagement, but I'm being asked to demo / reference my experience with client successes in a specific area i.e. CX - 'develop operational improvements to customer experience' My previous client work is very much around process improvements (Marketing and commercial teams), but not in the customer journey for mixed channels - think improvements for insurance customer phoning the call centre or going to a web page for info / actions to take. Can anyone offer their thoughts and experience on how to respond - I had some notes somewhere and can't find them. Typically I would speak to the process and framework I guide the team through for outcomes rather, and the benefit of having an objective view. I'd appreciate any input - I have that call in an hour, thank you!
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New comment Jul '23
1 like ā€¢ Jul '23
@Eugenia T thank you! I'm not familiar with Service Design so I will be looking it up, appreciate the guidance.
1 like ā€¢ Jul '23
@Mathew Georghiou thank you. The call went well and in the final proposal I included 4 examples of client work I've done, pulling out the relevant processes and highlighting the results I helped them achieve. Like the Decision Sprint I designed and facilitated, where the team's Ideation led to an innovative campaign promotion concept, without the need to go through their Creative Agency, which saved them substantial fees šŸ˜‰. I should hear later next week šŸ¤žšŸ» - it would be amazing, especially now that I have the process insight from @Matt Ganson
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Cathy Grimes
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10points to level up
@cathy-grimes-1041
Agile Transformation Coach, consultant, facilitator working with Marketing and non-IT teams.

Active 220d ago
Joined Jan 18, 2023
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