Just sold my 40th print since using POD and Printshrimp. Super grateful to those who put all the work in behind the scenes. You make it so simple and I look forward to using you guys going forward!

Just need to vent about this absolutely ridiculous situation I'm dealing with right now. A customer left a ONE-STAR review on my shop yesterday whilst their order is literally still in transit. The item hasn't even arrived yet. The tracking shows it's on its way and will be delivered tomorrow (November 10th). Here's what makes this even more infuriating: We're only ONE DAY past Etsy's estimated delivery date for an international shipment from the UK to the US. The customer has had tracking information available the entire time but clearly never checked it. They NEVER messaged me with any concerns before leaving the review. We're shipping internationally, so slight delays are completely normal, especially with the recent US government shutdown affecting postal services. I did everything correctly on my end. The second the review went live, I saw it (because I was online) and messaged them immediately to explain the situation. No response. They leave a damaging one-star review but won't even engage with me to resolve it. I reported it to Etsy and spoke with a live agent. Their response? "Buyers are allowed to leave reviews at any point after the estimated delivery, as reviews reflect their full experience—including shipping." My appeal was DENIED. So let me get this straight—a customer can trash your shop rating because they're impatient, even though the item is actively being delivered within normal timeframes, they haven't received the product, and they refuse to communicate? And Etsy just... allows it? The customer didn't use a single brain cell. They saw it was one day late, didn't check tracking, didn't message me, and just immediately left a one-star review. Absolutely thoughtless.