The default is quite cold, even the sign off not in our voice. This is what I changed it to, simple edit. Hi {{ first_name }}, Your {{ hub_name }} delivery has been successfully cancelled, effective {{ cancellation_date | date_format_short }}. A note before you go. If you only meant to take a break, our holiday feature does exactly that, and takes about a minute to set up. And if the cost was the issue, reply to this email and we might be able to find a way to make it work, whether a smaller box, using a pick up point etc. {{~ if is_scheduled_payments_cancelled -}} All existing scheduled payments have been cancelled. {{~ end -}} Any outstanding balance will be collected in our next billing cycle. Warm wishes, {{ hub_name }} team _Grown · Seasonal · Cornish_