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29 contributions to Ooooby Academy
Automated notification for paused subscriptions
Currently there is no automated notification email when a customers pauses their subscription. Is this a feature that can be added to ooooby?
You can edit the pause notification in Ooooby Platform... webiste/ automated email/ pause confirmation
Changing sender email address
For contacts in our 'newsletter' list, we want to change the sender email address from ooooby@goodsmallfarms.co.uk to hello@goodsmallfarms.co.uk. Is this possible?
Yes in Ooooby Tools, go to setting and email services. Look for page attached. However I've just changed it for you.
Sneak peak: editing subject and preview text
Just adjusting my sneak peak email. How can I edit the subject and preview text for this email, if it is written into the code?
0 likes • Aug 3
I'll take a look at that for you... I'm not sure if I've come across this before. I'll email you.
Anyone want a hand with growth? Drop in clinic
Drop in at 12 today if anyone wants to brain storm growth, product, tactics... https://www.skool.com/ooooby-growth/calendar?eid=1604a477838d455398e14d7eec703cb9&eoid=1785322800
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6 years on Ooooby and I never amended the cancellation email
The default is quite cold, even the sign off not in our voice. This is what I changed it to, simple edit. Hi {{ first_name }}, Your {{ hub_name }} delivery has been successfully cancelled, effective {{ cancellation_date | date_format_short }}. A note before you go. If you only meant to take a break, our holiday feature does exactly that, and takes about a minute to set up. And if the cost was the issue, reply to this email and we might be able to find a way to make it work, whether a smaller box, using a pick up point etc. {{~ if is_scheduled_payments_cancelled -}} All existing scheduled payments have been cancelled. {{~ end -}} Any outstanding balance will be collected in our next billing cycle. Warm wishes, {{ hub_name }} team _Grown · Seasonal · Cornish_
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Laurence Jarrett-Kerr
3
31 points to level up
@laurence-jarrett-keer-2189
I run a marketing agency called I Diamond I. We work mainly for subscription businesses.

Active 11h ago
Joined Mar 1, 2026
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