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1 contribution to Brendan's AI Community
Which Voice AI platform for my use case?
Hi guys, I'm new to building Voice AI agents so I would need help. I'm currently building a custom project for my client. I've attached a diagram so that it's easier to visualise. Let's keep it simple for now and just focus on the Voice AI section: He essentially wants a simple high level agent that decides the intent of the inbound call. Customer looking for support --> Customer Support Agent Customer interested in their services/product --> Sales Agent Customer has billing issues --> Financial/Admin Agent ... and maybe more agents (potential for scale) I think my main decider between all the Voice AI platforms available would be the agent transfer/routing feature, ease of use, and maintainability. Here are my thoughts and experience so far: Vapi - Overwhelming. Really developer centric. I think I have to manually integrate RAG on n8n/make.com? Can't seem to make routing and transfering work for some reason. ElevenLabs - So far the new Workflow feature does what I want. Just slightly clunky at the moment. Might be too pricey for my client. Retell AI - Has agent transfer feature. Probably by far the most promising of them all. Synthflow - Not sure how to get multi-agent thing to work just yet, or you probably can't? But you can use one agent for Voice/WhatsApp/Email/Widget. Curious what you guys think. Do let me know if there's anything else I need to clarify :)
Which Voice AI platform for my use case?
0 likes โ€ข 30d
@Alejo Pijuan got it, thanks a lot! ๐Ÿ’ช
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Dylan Yeo
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@bobby-jeff-2902
I help businesses automate repetitive tasks with Make.com and n8n.

Active 1d ago
Joined Nov 14, 2025
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