Had two cases opened by buyers today and both were refunded immediately by Etsy. Buyer 1: ordered to incorrect address, Etsy refunded them immediately even though buyer admitted ordering to incorrect address. No way to appeal apart from emailing Etsy as a ticket. Buyer 2: wanted to cancel an order after 2 days, order was delivered to them and wanted to return, I said they are responsible for shipping. They opened a case saying item not as described and colours were not good. Etsy refunded immediately no questions asked. Both refunds were taken from my payment account. Chat support can’t help, no phone call support. No appealing. Very unfair. Do not confuse this with PrintShrimp customer service as they are great. Etsy on the other hand, is non existent. Really disappointing